Joakim Ahlström, Author, How to Succeed with Continuous Improvement

            Imagine an organizational culture so strong you’d be certain to achieve your long-term objectives no matter what happens. Would you be willing to do ONE thing to make that culture reality?

            For managers at all levels of an organization time is a scarce commodity. I take this into account when they ask for my advice on how to develop an adaptable and continuously improving organization. This is what I tell them: "Ask your employees to always bring one improvement idea each to your recurring (weekly or monthly) meetings."

Stuart McKechnie, Author, The 4 Dimensions of Total Customer Service

The Customer Challenge is real, ongoing and is the dominant strategic issue to be managed. Our business world presents opportunities, threats, demands and influences that have characteristics that continue to change. We share our business world with others, including customers. It offers buying opportunities to customers and selling opportunities to suppliers. Customers and suppliers shouldn’t be worlds apart. Proactive management of business world guides organisational adaptation and change towards achieving strategic intent and meeting the customer challenge.