Rethinking MBWA: Find the magic by walking around

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the ceo magazine, leadership,
Tim Brown, CEO, Nestle Waters North America

Most of my peers and I know about MBWA (management by walking around) from Tom Peters’ and Robert Waterman’s classic 1982 book, In Search of Excellence. Not too long ago, I learned the term originated at Hewlett-Packard in the 1970s, when Bill Hewlett and Dave Packard (who were insatiably curious, by the way) made it a practice to drop by employees’ workspaces to see what they were working on. 

Two Strategies to Avoid the Downward Trend in Honorable Leadership

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the ceo magazine, leadership,
Lee Ellis, President, Leadership Freedom® LLC

Do you watch trends? For some leaders, it’s easy to pick up on patterns and trends in business and culture. For other leaders, it’s not as intuitive. Unfortunately, the decline in accountability and honorable behavior in our culture is a hard trend to miss. The business sector is making some good inroads to stem this tide, but it’s still a challenge at every level from the executive office down to the warehouse. Dishonorable behaviors have always been a problem especially where there is power or money at stake. If you’re concerned about this downward trend affecting your bottom line performance, what can you do?

Who’s in your Out-Group?

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the ceo magazine, leadership qualities,
John F Dowling

According to Susan Krause Whitbourne, Ph.D. “It is a well – known principle in social psychology that people define themselves in terms of social groupings and are quick to denigrate others who don’t fit into those groups. Others who share our particular qualities are in our ‘in-group’ and those who do not are in out-group.”  Unfortunately, this principle can manifest itself in how we treat our subordinates at work.   This concept was first brought to my attention during a Leadership Program at Rice University by D. Brent Smith, Ph. D.   Dr. Smith shared that we all do it some degree.  Sometimes the groupings are based on work performance, but most follow the definition of the principle, we keep close those who are like us and keep away those who are not.

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