Everything you need to know about setting up, managing and growing small businesses. Veterans, as well as newbies share their stories and valuable lessons.

The first day I sauntered into Miss Amos’s English class, I was scared. Not because of the subject or because this was my first day in a big city school—I was startled by her face. My first thought: Did some terrible disease do this to her?

the ceo magazine, customer service,
Donna Cutting, Author, 501 Ways to Roll Out the Red Carpet for Your Customers

Smart small business owners know that when you roll out the red carpet for your customers it means repeat business, and referrals. However, how can you give champagne-style service when you’ve got a beer budget.

Delivering red carpet customer service does not have to break the bank.

Many business leaders resolve to jump-start their networking game in the New Year, a resolution more often than not accompanied by a vague sense of dread.

Question:  Why do so many of us dislike the concept of networking? 

Answer:  Networking has a reputation as a manipulative, self-serving, ineffectual, sleazy endeavor involving hard sells and soft cheese. 

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