Everything you need to know about setting up, managing and growing small businesses. Veterans, as well as newbies share their stories and valuable lessons.

People put up with a lot of quirks in their leaders and coworkers just to reduce the drama and keep the peace. But lack of sincerity grates on the nerves. It’s like trying to satisfy hunger with cotton candy.

Two good questions to ask yourself periodically: What communication sound insincere? How can I become more inspiring and encouraging in the way I interact? Here’s a starter list:

Leaders like to think they know when and how to be direct. They should. Direct communication is good. Damaging communication, on the other hand, can destroy a relationship, partnership, sale, or reputation forever.

Why does one listener consider a comment “over-the-top” disrespectful, while another listener interprets the same remark as just “firm,” straightforward, even prudent?  Why does one media outlet report a politician’s statement as a huge blunder, while another outlet reports the same comment as appropriate and even justified? 

Jason, an executive client, shared his new year’s goal with me:  “I want to become a more inspiring speaker so that my employees really catch the vision for this upcoming year and get engaged.”

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