Chip R. Bell, Author, Sprinkles:  Creating Awesome Experiences Through Innovative Service

We are in a peculiar business era.  Customers demand personalized, tailor-made delight delivered by highly adaptive front line people.   New products and services released today can be reverse engineered and duplicated by competitors before close of business tomorrow.  Newly acquired skills are obsolete almost overnight.   And, “white water” alteration in structure creates a never-ending “boss de jure” experience for employees.

Gerry Reffo, Co-Author, Leadership PQ

What will they need to do?

Predicting the future is risky; nonetheless the following trends offer some clues.

Financial and Social Profit

Many global business leaders know that delivering for society also delivers for the business. Some consider this cynical. Others see it as liberating. Most people much prefer to work in a business, or buy from one that makes a profit and helps others.