Robert D. Smith

Nearly 40 years ago, I learned the one business lesson that became the foundation of every success I’ve ever enjoyed.

I was out of college for the summer and working as a door-to-door educational material salesman for the Southwestern Company. Believe me when I tell you that there is no better introduction to the feeling of rejection than having a door slammed in your face over…and over…and over again.

Jim Leighton

Organizations and individuals that create lasting change share one common trait and it’s grit. Grit is having a resilient attitude in the face of failure or despair. It means enduring years of obscurity and hard work without reaping the immediate payoff.

Grit brings to mind pictures of the old American frontier, of pioneers and their resolve. It also evokes images of mountaineers and extreme sports junkies rising to the top of their game, some even dying to get there. It’s the stuff of injuries, setbacks, and hard knocks.

David Hassell

No doubt you’ve fine-tuned the art of communicating to your employees. But what about turning the tables the other way? Since employees are closest to your business, they are the most likely source of new and innovative ideas. Do you really know how to tap into that valuable resource and what to do with that data once you have it? Read on, to find out.

Mark Goulston & John Ullmen

Do you like it when people push you?  Does it increase your motivation to do what they want?  Chances are if you are like most people, you don't like being pushed and it more often triggers your resentment more than it motivates you.

More than ever before, people see through the self-serving tactics and techniques that others use to persuade them. They don’t like being pushed, played or nudged to comply, and they resist and resent not being heard.

> 90%Response Rate for a Market Research Survey?

Marketing surveys can be very frustrating in terms of response rates. My survey results typically fall into the 1.5% - 3.5% response rate range. My most recent marketing survey caught me off guard in a positive way in terms of response rate. Here’s what I learned.

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