the ceo magazine, leadership development
Joelle K. Jay, Principal, Leadership Research Institute

“All I do is put out fires all day long. There’s no time for me to actually focus and do my work. It’s all just crisis management, day after day.”

“I’m entirely scattered. My mind is running so fast at any one time, I just fly from one activity to another trying to keep things moving, keeping them in play. I never have time to think.”

“I get points for being a ‘top performer,’ but the truth is I know I’m nowhere near my best. I get results and it’s exciting to see the things we’re doing, but I know I’m not working at my full potential at this speed. I’m just keeping up. I’m a machine.”

the ceo magazine, self management

One thing is clear about communication in organizations: The more senior you are, the more amplified your message will be. That’s because employees, customers and shareholders know that the farthest-reaching strategies and decisions are made at the highest levels. And it is simply human nature that we are inherently interested in how these strategies and decisions will ultimately affect us. Like it or not, if you are a CEO, COO or CFO, your every word and even your most innocent gestures are under scrutiny. For a recent example, consider that President Barack Obama’s “Latte Salute” garnered over a million results via Google search. 

There is a saying that when you host company in your home, be nice until the very last minute they are your guests. If you are nice until the last ten minutes, and then have “words”, the “words” will be remembered and the good time prior to those last minutes will be forgotten.

the ceo magazine, leadership

“When it comes to how employees feel about their employers, the big theme in this year’s study is trust – or a lack of it. What’s going on here?” - Harvard Business Review, discussing the APA’s recent Work and Well-Being Survey, which found that fully 25% of Americans don’t trust their employers

Do you consider yourself to be a trustworthy leader? Do you think the people you lead believe you have their best interests at heart?

the ceo magazine, decision making

Working in the corporate world, I quickly became demotivated when I was told what to do. It was as if I did not know my job, was not trusted, engaged, or empowered—all necessary elements of a high-performing team.

I challenged my boss one day when she came into my office telling me what I needed to do. Her instruction made me feel unimportant, I said.

“How should I manage you?” she asked in turn.

I suggested she try asking me and other team members instead of telling us; engaging us made us a more productive team.

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