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How to Lose a Loyal Customer

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John Myrna |
Strategy - Management - Business Ops. |
Thu, 04/23/2015 - 20:47

The strategic planning review meeting started on a downbeat note. “We just lost Acme, our biggest customer. How could this happen?” Fred, the CEO of what I’ll call Precision Manufacturing, was more sad than angry. “Acme always gave us a positive review in our annual survey. We visit them at least monthly. How could this possibly happen?”

Since there are only four reasons an established, satisfied customer will switch vendors, I said, “Let’s see if we can figure it out.”

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Innovation is Actually Category Leadership

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Dan & Kieran |
Strategy - Small Business - Entrepreneurship - Leadership - Management - Sales - Marketing |
Thu, 04/23/2015 - 01:23

The word “innovation” is such a constant in meetings around the world that it has almost become a contender for “corporate buzzword bingo.” Although it is often over-used it is not always well understood in terms of how it should be implemented into organizational culture, or even how it might be best used as a frame for evaluating business strategy.

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Ethics and Culture – the Keys to Becoming a Force for Good

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Guest Blogger |
Management |
Wed, 04/22/2015 - 20:46

John G. Taft, CEO, RBC Wealth Management

As Chief Executive Officers, we each have a responsibility to set the tone not just for our individual companies but for our industries and society at large.

I believe this is so in every industry, but in no sector is more so today than in financial services, where public perception, trust and confidence in the value of services we provide remains at all-time lows, even some seven years after the financial crisis of 2008-09.

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5 Steps to Securing Your Organization

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Guest Blogger |
Small Business - Management |
Tue, 04/21/2015 - 19:58

Joe Siegrist, CEO & Co-founder, LastPass

As the past year has shown, the evolution of technology has created a tidal wave of new security risks and concerns for businesses. Every day, more companies are seeing their names in the headlines after a breach in security. Aside from bad press, businesses that suffer from a data breach lose money and customer trust.

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Want Your Business to Thrive? Make It More Learning-Agile

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Guest Blogger |
Management |
Tue, 04/21/2015 - 01:05

J.P. Flaum, Managing Partner, Green Peak Partners, and Dr. Becky Winkler, Partner, Green Peak Partners

When it comes to hiring and developing talent, many companies prioritize qualities that are easy to measure and that allow employees’ progress to be tracked in a steady and linear way. Pedigree, professionalism and a polished career path have often indicated an illustrious future – whether at a big company or a new start-up.