Shelley F. Hall, Author, Brick Wall Breakthrough – What The @#$% Do I Do Next? Actions for Exceptional Sales and Service
There are very few things that scare us more than change. When the doctor says “exercise more,” we respond with a list of reasons why we don’t have the time. When it’s time to install new or upgraded software, your end users are quick to scream about lost productivity while learning it. Change is necessary, but it’s a monster at the door, instilling fear, panic, and resistance – just ask my colleagues how I responded to Windows 8!